bt333 Privacy Policy

1.1 Registration and Identity Information

When you open an account on bt333, the following information is collected from you:

• Full name
• Date of birth (for age verification — 21+ check)
• Mobile number and email address
• Username and password
• National ID or passport number (where applicable)

1.2 Financial Transaction Information

During deposits and withdrawals, your bKash, Nagad, Rocket, or Upay account number and bank account details may be collected. This information is used solely to process transactions and ensure the related financial security.

1.3 Usage Behaviour and Technical Information

When you use the bt333 platform, some information is collected automatically:

• IP address and device type
• Browser information and operating system
• Login time and session duration
• Games played and betting history
• Information collected via cookies and tracking technologies

1.4 Information from Communications

If you contact our customer service team via live chat or email, the content of that conversation may be recorded in our system, which helps us improve our service in the future.

2.1 Service Operation and Improvement

bt333 uses the collected information primarily for the following purposes:

1. Creating, verifying, and managing accounts
2. Processing deposits and withdrawals
3. Providing bonus and promotion benefits
4. Ensuring platform security and preventing fraud
5. Responding to customer service queries
6. Analysing and improving service quality

2.2 Age and Identity Verification

Only individuals aged 21 or above may participate on bt333. The date of birth and identity document information collected is used to confirm this age. This verification process is an important part of our responsible gaming policy.

2.3 Communications and Notifications

Your mobile number and email may be used to send important account information, transaction confirmations, security alerts, and service updates. You can opt out of promotional communications at any time.

2.4 Compliance with Legal Obligations

bt333 may use collected information to comply with applicable laws and regulations, prevent financial fraud, and respond to lawful requests from relevant authorities.

3.1 What Cookies Are and Why They Are Used

Cookies are small data files stored on your device. bt333 uses cookies for the following purposes:

• To remember your login status (session cookies)
• To save usage preferences and language settings
• To analyse website traffic (analytics cookies)
• For security and fraud prevention

3.2 Cookie Controls

You can disable or delete cookies from your browser settings. However, please note that disabling certain cookies may prevent some bt333 features from working properly.

3.3 Third-Party Analytics

bt333 may use certain trusted third-party analytics tools to monitor service quality. These tools collect aggregated and anonymous data — no personal identity is revealed.

4.1 Who We Share Information With

bt333 does not sell your personal information to third parties. Information may be shared in the following limited circumstances:

• Payment processors: with bKash, Nagad, Rocket, Upay, and banks for processing transactions
• Technology partners: with technology service providers necessary for operating the platform, who are bound by confidentiality agreements
• Legal requirements: to comply with lawful orders from courts or regulatory bodies
• Fraud prevention: with relevant agencies to ensure financial security

4.2 International Data Transfers

In some cases, your information may be stored or processed outside Bangladesh. In such cases, bt333 ensures that the relevant country or organisation has adequate data protection measures in place.

5.1 Technical Security

bt333 uses industry-standard technology to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transfers
• Encryption of stored data (encryption at rest)
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication option

5.2 Organisational Security Measures

Alongside technology, bt333's internal processes also protect your information. Only authorised staff can access relevant data, and all staff receive privacy training.

5.3 Response to Data Breaches

If a data security breach occurs for any reason, bt333 will promptly notify affected users in accordance with applicable law and take the necessary preventive measures.

6.1 Right to Access Information

You may request to view the personal information bt333 holds about you at any time. To do so, contact our customer service team and confirm your identity.

6.2 Right to Correct Information

If any information in your account is incorrect or outdated, you can request a correction. Information will be updated within a reasonable time after identity verification.

6.3 Account Closure and Data Deletion

You may close your bt333 account if you wish. However, some information may be retained for a set period due to legal obligations, ongoing disputes, or the need to keep financial transaction records.

6.4 Stopping Marketing Communications

If you do not wish to receive promotional messages from bt333, you can turn this off at any time. However, it is not possible to stop essential account-related communications (transaction confirmations, security alerts, etc.).

7.1 Information for Active Accounts

bt333 retains collected information for as long as your account is active. This information is used to provide services and ensure security.

7.2 Retention After Account Closure

Even after an account is closed, some information is retained for a specific period for legal reasons:

• Financial transaction records — typically five to seven years
• Identity verification documents — as required by applicable law
• Fraud prevention-related information — for as long as necessary

8.1 Age Restriction Policy

bt333's services are for individuals aged 21 or above only. We do not knowingly collect or store any minor's information. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.

8.2 Information for Parents and Guardians

If you believe that a family member under the age of 21 is using bt333, please notify our customer service immediately. We will act quickly.

9.1 Notice of Changes

bt333 may amend this privacy policy when needed. If there are significant changes, we will notify you in advance by email or through the platform. Continuing to use the service after a change is made will be taken as your acceptance of the updated policy.

9.2 Viewing Previous Versions

If you wish to view a previous version of this policy, please request it from customer service. We maintain a history of policy changes.

10.1 For Privacy-Related Queries

If you have any questions, concerns, or requests regarding this privacy policy, please contact us through the following:

• Live Chat: 24/7 direct support, in Bengali and English
• Email: [email protected]

Our team will respond to your query as quickly as possible. For general questions, you can also visit our frequently asked questions page.

10.2 Data Protection Officer

bt333 has a dedicated team responsible for data protection. You can send formal requests regarding your privacy rights directly by email.